Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below.  Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

Name(*):
Contact Info.(*) :
Email.(*) :
Queries:
 
   
 
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Post by: EMATHA Cheryl Best Posted On : 16th August 2018
 I cannot sign in to my online account, saying password or user name is wrong
  Replied by: Admin
Requests to reset your password should be addressed to onlinesupport@bankofsaintlucia.com. A temporary password will be sent to your email address at our soonest.
Post by: Stephanie Fevrier Posted On : 15th August 2018
I have an international debit card and need to know how to set-up my online banking. thank you!
  Replied by: Admin

To download the Complete Online Banking application form click here. Please complete and return the form to any branch of Bank of Saint Lucia.  If you reside overseas kindly scan the forms along with a copy of your ID and email the completed form to onlinesupport@bankofsaintlucia.com. Please note that before being emailed, the documents must be notarized and signed where required. 

Post by: Marsha clarke Posted On : 15th August 2018
 Is my ID# SAME AS MY ACCOUNT #??
  Replied by: Admin
The ID is not the same as the Account number.
 
Kindly contact our Customer Support Centre at 456 6999.
Post by: Ezra Jn. Baptiste Posted On : 15th August 2018
 A credit card query: What is cash advance commission and when is it applied?
  Replied by: Admin

The Cash Advance Commission is applied when cash is taken from the Credit Card

Post by: Claudina Antoine Posted On : 15th August 2018
 To whom it may concern, my name is Claudina Antoine I am presently out of the country returning on August 28 I would like to have a new Debit card please I can pick up on August 29 in the Castries branch feel free to contact me at this email or o 3477852336 if possible. Thanks for helping
  Replied by: Admin
Please forward your card request  via secure e-mail message through Online Banking.  The Secure message forum is located on the Account Listing screen towards the top right hand corner, and can be used by following the instructions below:
 
  • Click on the Secure message link
  • Select the Tab marked New
  • Populate the fields accordingly
  • Select the submit button
If you are not a holder of an Online Banking account you would require an instruction letter requesting card and pin along with a copy of valid identification(Notarized). The Documents may be scanned and emailed to onlinesupport@bankofsaintlucia.com or sent by fax to 758-456-6722. Original documents must be mailed to The Manager, Bank of Saint Lucia, #1 Bridge Street, Castries, Saint Lucia, W.I.  
Post by: Arwena Prescott-Guitton Posted On : 13th August 2018
 Good Day I am not able to log into my online account upon attempting to access it last night. I have tried using the ID given by the rep along with my personal pin, yet to no avail. I am currently overseas and would like to pay my utility bills online. I can be reached via email. Thank you.
  Replied by: Admin
Requests to reset your password should be addressed to onlinesupport@bankofsaintlucia.com. A temporary password will be sent to your email address at our soonest.
Post by: Arey DeSadier IV Posted On : 11th August 2018
 Hello, I wanted to know if this bank's atm accepted the Chinese 'Unionpay' debit cards for cash withdrawal. Thank you.
  Replied by: Admin

BOSL ATM’s process any card that carries VISA, CIRRUS or MASTERCARD 

Post by: Brianna Plummer Posted On : 09th August 2018
 I put money in my account with the atm and I haven't seen the money as yet. It's been an entire day now. How long does it take?
  Replied by: Admin

Cash deposits made via the ATM Monday to Thursday take 24 hours or one (1) working day before the deposit is reflected on an account.  Deposits made Friday to Sunday will be processed on the next working day and will be reflected on your account at the end of the day.  Cheque deposits take three (3) working days before the deposit is reflected on the account.  

Post by: Earl Posted On : 08th August 2018
 Do you have a partnership agreement with Bank of America for funds transferred at a low rate? Thanks Earl
  Replied by: Admin

Bank of America is one of our corresponding banks however; rates would be negotiated by the Bank itself(Bank of America).

Post by: Patricia Simon Posted On : 08th August 2018
 I forgot my password for my online banking. Please help
  Replied by: Admin

Requests to reset your password should be addressed to onlinesupport@bankofsaintlucia.com.  A temporary password will be sent to your email address at our soonest.