Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below. Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

Name(*):
Contact Info.(*) :
Email.(*) :
Queries:
 
   
 
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Post by: Christina Posted On : 30th June 2020
 cannot access my online banking account
  Replied by: Admin

For security reasons, please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address.

Post by: Christina Amos Posted On : 30th June 2020
 Cannot access my online banking account
  Replied by: Admin

For security reasons, please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address.

Post by: Miriam Cedeno Posted On : 29th June 2020
Could you please assist me, I lost my credit card 
  Replied by: Admin

A representative will contact you at the soonest.

Post by: hersuny florence Posted On : 29th June 2020
i cannot access my online banking account  
  Replied by: Admin

For security reasons, please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address.

Post by: Jasher Altenor Posted On : 29th June 2020
 concerning wire transfers what is the IBAN code for Bamk of st lucia?
  Replied by: Admin

BOSL does not carry an IBAN code.  For wire transfers please use the swift code BOSLLCLC.

Post by: Mattheus Posted On : 24th June 2020
 Why is my card not working
  Replied by: Admin

Please contact the Customer Support Centre at telephone number 456-6999/1 (305) 501 2931, or provide a contact number where you can be reached. One of our Customer Support Centre agents is standing by waiting to assist.

Post by: Shala Cools Posted On : 24th June 2020
Good Morming,I signed up for your relief programme, for three months, but can it please be extended to 6 months.
  Replied by: Admin

A representative will contact you at the soonest.

Post by: Zavier maximin Posted On : 24th June 2020
 I want to open an account but don't have a job what is required for me
  Replied by: Admin

The basic account opening requirements are as follows:

  • Two forms of valid picture IDs
  • Proof of address(Utility bill)
  • Deposit

Once you have met the above requirements, the approval would be dependent on the source of the income.

Post by: Pamela Moncherry Posted On : 23rd June 2020
 Can I use my visa debit card in USA. If yes at which bank.
  Replied by: Admin

Your Visa International Debit Card allows you to access to your account from over 730 000 ATM’s world wide.

Post by: Coletta McDonald Posted On : 19th June 2020
 I have an account at Gros-Islet branch and need to submit the transit number to setup a transaction. What is the transit number please for Gros-Islet branch?
  Replied by: Admin

Please be advised that the Transit number/routing number for Bank of Saint Lucia is 000000369.