Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 


Please note that all questions and responses will be posted in the blog below.  Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to


We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.

Contact Info.(*) :
Email.(*) :
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Post by: Tasha Posted On : 19th October 2019
It has been almost 2months since I gave my work place a wrong account number. Help me understand how the bank deposited my funds into another account. I thought the name and number had to match and the system would show an error. Unfortunately for me this didn't happen. So when I realized my mistake I took time out from work to sort this out. I spoke to the bank manager at bosl Bridge Street and he assured me I would receive my funds the coming month end. The person where the money was place wrongly account is on hold.Almost 2 weeks after a bank manager assured me I would receive my funds. Yet still nothing was placed into my account. I took time off work yet again.. Keep in mind I am loosing money to gain money that should have been placed in my account weeks ago. I was also told my work place has to email the bank stating what occurred. I did all that. Still no money. Tell me am I to loose another day of work to receive money I earned. Don't get me wrong I am aware I made the mistake with the wrong account number. So it makes my wonder about the efficiency of the bank. Cause I can come in to deposit money and the name and account number doesn't match but they will still put money in the account?. To say all this. I just want/need my money I earned.
Post by: Merkayla Posted On : 16th October 2019
How long will it take for my available balance to update after I cancel an order? I could see that my current balance is higher than my available balance.
Post by: Allison Fedee Posted On : 15th October 2019
 EZ Finance Loan Campaign what do i need to qualify for this program? do i need to put something up in terms of land or something to secure the loan? i need some assistance please
  Replied by: Admin

Please see requirements  as follows:

  • Applicant must be 18 years or older and working for at least two years
  • Valid form of picture ID
  • Recent salary slip
  • Proof of purpose (Letter from Vendor)

Note that the security is dependent on the relationship with the Institution. Please call 456 6000 or 456 6999 to schedule an appointment.

Post by: natasha hunte Posted On : 12th October 2019
 i saw 2 different transactions i didn't do on my account. i need to speak to someone immediately.
  Replied by: Admin

For security reasons we are not able to provide account information via this medium. A representative will contact you at the soonest.

Post by: Virginia st brice Posted On : 09th October 2019
 I forgot my password ,please assist
  Replied by: Admin

Requests to reset your password should be addressed to  A temporary password will be sent to your email address at our soonest.

Post by: Gregoryna James Posted On : 08th October 2019
 I Deposited money through the ATM on Friday. How long does it take to appear on my account?
  Replied by: Admin

Cash deposits made via the ATM Monday to Thursday take 24 hours or one working day before the deposit is reflected on an account.  Deposits made Friday to Sunday will be processed on the next working day and will be reflected on your account at the end of the day.  Cheque deposits take 3 working days before the deposit is reflected on the account. 

Post by: giller j lionel Posted On : 03rd October 2019
 i would like to verify my acount number would like to no if someone is sending money into your acount if they only need your acount number?
  Replied by: Admin

For security reasons we are not able to provide account information via this medium.  Please provide a contact number where you can be reached or call our Customer Support Centre at 456-6999 or 1 (305) 501 2931 and after a few security questions have been correctly answered, you will be provided with the information over the telephone.

Post by: Althea Archer Posted On : 02nd October 2019
 My mother Marjorie Campbell who is now in New York. Left shares For her grand daughter Avia Chin. I’m pretty sure she left for all her grandchildren. What needs to be done in a case like this. Please advise. And it’s from your bank. Sincerely Althea Archer. Her daughter.
  Replied by: Admin

Account information will ONLY be provided to the account holder and ONLY after correctly answering a few security questions to ascertain his/her identity. The account holder is to contact our Investment Division at 758 456 6884 or 457 7256.

Post by: Shan Posted On : 29th September 2019
 My debit card expired in july. What are the necessary procedures to get a new one?
  Replied by: Admin

Please contact the Customer Support Centre at telephone number 456-6999/1 (305) 501 2931, or provide a contact number where you can be reached. One of our Customer Support Centre agents is standing by waiting to assist.

Post by: Sasha Posted On : 26th September 2019
 Hi it's been 2 days I can't log in my online banking.
  Replied by: Admin

Requests to reset your password should be addressed to  A temporary password will be sent to your email address at our soonest.