Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below.  Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

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Post by: Augustin James Posted On : 23rd September 2017
Just letting you know my address has been change from 248 Carriage Way Windsor to 15 Sheffield DR. Windsor ct 06095 
Post by: Dee Posted On : 23rd September 2017
 I work with g4s can i please get my money on my account please,,am already considering changing banks
Post by: Clive Augustin Posted On : 22nd September 2017
 I have an account with you and am presently overseas. I need to give instructions to transfer funds to a legal company. Can you let me know the best way to do this
Post by: Rossan Eugene Posted On : 18th September 2017
Would like to knowv the procedure for debt consolidation and would I have to put a deposit down in other to do so or can my shares at the credit union be used to do so? Awaiting a reply as soon as possible 
  Replied by: Admin

We have a few general conditions which must be met when applying for a debt consolidation loan however our terms are suited to each individual customer. An officer will contact you to discuss these requirements and to possibly set up an interview appointment.

Post by: virginia flavius Posted On : 15th September 2017
 I cant use my debit online. Why is that? I can only use it at the Atm.
  Replied by: Admin

For security reasons we are not able to provide account information via this medium.  Please provide a contact number where you can be reached or call our Customer Support Centre at 456-6999 or 1 (305) 501 2931.

Post by: Arwena Prescott- Guitton Posted On : 09th September 2017
How does one obtain an online account?
  Replied by: Admin

To download the Complete Online Banking application form click here. Please complete and return the form to any branch of Bank of Saint Lucia.  If you reside overseas please scan the forms along with a copy of your ID and email the completed form to onlinesupport@bankofsaintlucia.com. Please note that before being emailed, the documents must be notarized and signed where required.  

Post by: Dee Posted On : 09th September 2017
 Why is it that bosl takes forever to process ones salary,, its really frustrating and tiering am waiting days before my salary could reach my account,, smh,, other banks don't take that long at all...
  Replied by: Admin

The salary processing time frame is 24 to 48 hours of the time of receipt.  Employers have been advised of this procedure and are encouraged to make all necessary arrangements to ensure that salaries are received within the appropriate timeframe to ensure the seamless processing.

Post by: Anthony Rosemond Posted On : 08th September 2017
-------------URGENT----------- I WOULD LIKE TO CLOSE MY ACCOUNT AT BANK OF SAINT LUCIA. I NO LONGER LIVE IN SAINT LUCIA AND WAS NOT ABLE TO DO SO BEFORE LEAVING THE ISLAND. PLEASE LET ME KNOW HOW I CAN DO SO. Thank you....  
  Replied by: Admin

In order to close the account you would require notarized instructions stating your intention to close the account and these instructions should be accompanied by a copy of valid picture ID (also notarized).

Post by: Margaret Murris Anthony Posted On : 28th August 2017
 Forget my password 7
  Replied by: Admin

Requests to reset your password should be addressed to onlinesupport@bankofsaintlucia.com.  A temporary password will be sent to your email address at our soonest.

Post by: sarafina darcy Posted On : 25th August 2017
 from the first time i got my card to this day on i cant get access to my online account i,ve been using the exact user ID AND Pin given but it doesnt seem to work
  Replied by: Admin

Requests to reset your password should be addressed to onlinesupport@bankofsaintlucia.com.  A temporary password will be sent to your email address at our soonest.