Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 


Please note that all questions and responses will be posted in the blog below.  Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to


We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.

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Post by: Cleopatra Anthony Posted On : 21st June 2018
 I want to buy 92 Pounds Sterling. How much would it cost me?
  Replied by: Admin

The sterling selling rate for today 21.6.18 is $3.63600.  GBP92.00 =  EC$261.92  Click here for the daily exchange rates.

Post by: Elijah Joseph Posted On : 11th June 2018
 Dear sir or madam I was going through my account online and realised that 37.40 have been deducted from my account twice I wanted the reason why,because now I think that every time deposit money into my account a memo peraurthoisation is taken from my account waiting for a response yours sincerely
  Replied by: Admin

For security reasons we are unable to provide account information via this medium. A representative will contact you at the soonest.

Post by: Anna jean Posted On : 11th June 2018
 Hi just wanna know can I withdraw money from my account today cuz I had to wait for three working days to do so
  Replied by: Admin

For security reasons we are unable to provide account information via this medium. Please note that a representative will contact you at the soonest.

Post by: Caroline Munn Posted On : 04th June 2018
 Hello, wondering if you offer compound interest savings accounts or mutual funds?
  Replied by: Admin

Our Investment Department will be contacting at their soonest.

Post by: Tahira Posted On : 01st June 2018
 Hi, I would like to set up a monthly deposit from my account to another BOSL account. Can I request this through the Secure Chat or would I need to come into the bank?
  Replied by: Admin

In order to setup a standing order you may visit a Branch or you may forward your instructions via secure e-mail message through Online Banking.  The Secure message forum is located on the Account Listing screen towards the top right hand corner, and can be used by following the instructions below:

  • Click on the Secure message link
  • Select the Tab marked New
  • Populate the fields accordingly
  • Select the submit button
Post by: sasha paul Posted On : 31st May 2018
 How do get a credit card. Is there any qualifications needed.
  Replied by: Admin
Thank you for your interest!  The Credit Card application process may take up to two weeks and the requirements are as follows:
  • Minimum yearly income of XCD 20000
  • Full time employment in St Lucia for at least one year prior to application
  • Job letter or most recent salary slip
  • Interview process with one of our Customer Relationship Officers
Kindly visit our website here to find more information on our Credit and Debit Cards.
Post by: jenny Posted On : 31st May 2018
 I am trying to logon to my account but I an unscessful.can you help please need to gain access thanks
  Replied by: Admin

Requests to reset your password should be addressed to  A temporary password will be sent to your email address at our soonest.

Post by: Elijah Bissette Posted On : 30th May 2018
My card is unable to make online purchases.How can I resolve this problem ?
  Replied by: Admin

For security reasons we are not able to provide card/account information via this medium. A representative will contact you at the earliest.

Post by: Salary Posted On : 25th May 2018
 Why does it take BOSL an entire weekend to transfer salaries to respective accounts.
  Replied by: Admin

Please be advised that the salary processing time frame is 24 to 48 hours of the time of receipt.  Employers are made aware of this procedure and are encouraged to make all necessary arrangements to ensure that salaries are received at an appropriate time to ensure the seamless processing.

Post by: Elma Posted On : 25th May 2018
 I viewed my balance online and I'm seeing $37.92 was removed and I didn't withdraw that amount. Howe did that amount was removed
  Replied by: Admin

For security reasons we are not able to provide account information via this medium.  Please call our Customer Support Centre at 456-6999 or 1 (305) 501 2931 and after a few security questions have been correctly answered, you will be provided with the information over the telephone.