Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below.  Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

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Post by: Melisa Duncan Posted On : 20th February 2018
 I am a citizen of st lucia who live's in Canada and would like to buy a house in St lucia. I would like to know what are the requirements for me to get a mortgage from BOSL.
  Replied by: Admin

Thank you for your interest!  Please click on the link to view the lending requirments for mortgage loans.

Post by: GD Posted On : 20th February 2018
 I would like to speak to someone regarding a business loan to acquire an established business. I have a few questions. Would appreciate a call before 12 noon Wed 21, Feb. Thanks
Post by: Sandra Park Posted On : 20th February 2018
Hello, We would like to open a corporate bank account for our Cayman Island corporation. Would you send a list of required documents in order to do so? Thank you! Sandra
  Replied by: Admin

In order to open a Corporate Account with Bank of Saint Lucia your Company must be registered in St Lucia.  We have forwarded your request to BOSLIL Bank who are able to open such accounts for overseas Companies and they will contact you at their soonest.

Post by: Chioma Cynthia ikpeba Posted On : 14th February 2018
 Good day. Pls I forgot the pin to my visa debit card. Can I get help resetting it?
  Replied by: Admin

In order to request a pin for your debit card kindly visit a Branch most convenient to you however; If you are overseas please forward your instructions via secure e-mail message through Online Banking. The Secure message forum is located on the Account Listing screen towards the top right hand corner, and can be used by following the instructions below:

  • Click on the Secure message link
  • Select the Tab marked New
  • Populate the fields accordingly
  • Select the submit button

Note that if you are not a holder of an Online Banking account you would require an instruction letter requesting pin along with a copy of valid identification (Notarized). The Documents may be scanned an emailed to onlinesupport@bankofsaintlucia.com or sent by fax to 758-456-6722. Original documents must be mailed to The Manager, Bank of Saint Lucia, #1 Bridge Street, Castries, Saint Lucia, W.I.  

Post by: Marlan Posted On : 09th February 2018
 I have forgotten my online banking account password
  Replied by: Admin

Requests to reset your password should be addressed to onlinesupport@bankofsaintlucia.com.  A temporary password will be sent to your email address at our soonest.

Post by: Mariea Octave Posted On : 08th February 2018
 There is a POS purchase on my card that I did not make and I am not aware what it was for. The reference number is 4029357733 Paypal*ZHANGWE 12/20, 17:44. I would like any details that I can get regarding this purchase please. Thank You in advance
  Replied by: Admin

For security reasons we are not able to provide account information via this medium.  Please call our Customer Support Centre at 456-6999 or 1 (305) 501 2931 and after a few security questions have been correctly answered, you will be provided with the information over the telephone.

Post by: Anthony Wells Posted On : 29th January 2018
 I currently have a savings account at your bank and presently live in the USA. I intend to made regular deposits at least on a quarterly basic through wire transfer. Is there a certain form i will need to register this process to start my online banking from the USA ? Thanks in advance and looking forward to hearing from your bank soon. Anthony Wells.
  Replied by: Admin

Click on the link to download the Complete Online Banking application form. Since you reside overseas please scan the completed forms along with a copy of your ID and email them to onlinesupport@bankofsaintlucia.com. Please note that the documents including the copy of your ID must be notarized and signed where required before being emailed to us.

Post by: Solly Posted On : 29th January 2018
Who do I call with reference to an abandoned account? There is no number on your website.
  Replied by: Admin

Please call our Customer Support Centre at 456-6999 or 1 (305) 501 2931 and after a few security questions have been correctly answered, you will be provided with the information over the telephone.

Post by: Sharron Anderson Posted On : 26th January 2018
 Please can you tell me what your exchange rate is from GBP to Eastern Caribbean Dollars
  Replied by: Admin

Please click on the link to view today's exchange rates.  Please note that the rates change daily.

Post by: Dianne Paul Posted On : 25th January 2018
 I need to renew my bank card i an traveling on saturday the 27th of january. Will i get it on the same day..and how do i sign up for online banking
  Replied by: Admin

Once the card is actively in use the renewal card will be produced upon expiry.  Please visity your BOSL branch with proper identification to collect your card.  Click here to download the Complete Online Banking application form. Please complete and return the form to any branch of Bank of Saint Lucia.  If you reside overseas the forms can be downloaded, completed, and scanned along with a copy of your ID and emailed to onlinesupport@bankofsaintlucia.com. Please note that before being emailed, the documents must be notarized and signed where required.  Once you have activated your online banking account, you can log in and activate mobile banking.