Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below.  Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

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Post by: Melanie Posted On : 17th August 2019
 Good day, I had an issue with using my debit card last night August 17, 2019 at the KFC branch in Castries. I'd checked my balance online and proceeded to use the card. When the cashier swiped, she told me that my card had been declined. She tried again and same thing. I came home( without food) and checked my balance online again and the money was still there. My question is, is there a problem with my card. Also, would I still get charged for this transaction even if I didn't receive the food? Also, is it possible for someone in the UK to transfer money directly into my account at BOSL? Thank you for your assistance.
Post by: Atair Singh Posted On : 17th August 2019
 Hi, 5 years ago I lived and had an account in St.Lucia. I dont know if the account has, but would like to know if I still have it, and if not, I would like to open a new one. I live in Norway. and would like to start deposting some money every month to your bank. How would I go on to proceed that. Thank you for you response, Yours truly Atair Singh
Post by: NELSHA GLASGOW Posted On : 15th August 2019
 I would like a password reset please
Post by: Sherma Posted On : 15th August 2019
 How many days it takes for money to appear on bank account after money transfer was made to account.if transfer was made on Monday how long after it reflects on account.
Post by: Paula Alfred Posted On : 14th August 2019
 I have an account at the Soufriere branch, I been trying to get in touch with someone about my account with no success.
Post by: Tana Chicot Posted On : 09th August 2019
 I forgot my id and password for my online banking. I'm not in st. Lucia and I wanna access it. I dont know my account no. How do I go ahead to get those info
  Replied by: Admin

Requests to reset your password should be addressed to onlinesupport@bankofsaintlucia.com.  A temporary password will be sent to your email address at our soonest.
Post by: Denise Frederick Posted On : 08th August 2019
 Hi there, I’ve been trying to login to my online banking for the first time since I set it up. And I seem to be going in circle . It askes me for a pin which I don’t remember setting up. Can someone help me please. I am not residing in St.lucia at the moment and need to get on my manage my account.
  Replied by: Admin

Requests to reset your password should be addressed to onlinesupport@bankofsaintlucia.com.  A temporary password will be sent to your email address at our soonest.
Post by: Jovani Desir Posted On : 05th August 2019
 How long can you hold on to a cheque before it expires
  Replied by: Admin

A cheque is valid for six (6) months.
Post by: Ruth Sylvester Posted On : 03rd August 2019
 I noticed a transaction was made from my account which i have no knowledge of, i spoke to someone at the bank about it i would like an investigation into the matter and a refund to be made to my account since that money was my spending money for my travels.awaiting a quick response.
  Replied by: Admin

Please contact our Customer Support Centre at telephone number 456-6999/1 (305) 501 2931, or provide a telephone number where you can be reached. One of our Customer Support Centre agents is standing by waiting to assist.
Post by: Nicola Mathurin Posted On : 30th July 2019
Kindly advice who do i contact to advice of my travel plans for the usage of my credit card and personal account card. 
  Replied by: Admin

Please contact the Customer Support Centre at telephone number 456-6999/1 (305) 501 2931 one of our Customer Support Centre agents is standing by waiting to assist.

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