Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 


Please note that all questions and responses will be posted in the blog below.  Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to


We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.

Contact Info.(*) :
Email.(*) :
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Post by: Lovon C Octave Posted On : 17th February 2019
 Can i open an account online with this bank from a foreign county?
Post by: David Smith Posted On : 16th February 2019
 How do i reset my password for online banking?
Post by: sueann james Posted On : 14th February 2019
 i saw the my account was charged twice for the order i made on walmart..can my money be put back please and thanks
  Replied by: Admin

Due to security reasons we are not able to provide card/account information via this medium. A representative will contact you at the soonest.

Post by: sara phillippe Posted On : 07th February 2019
 How can I send money from my UK account to BOSL account please and what charges might be incurred
  Replied by: Admin

Please provide the financial institution with the BOSL account number you want the funds to go to as well as the following details specific:



P O BOX 1862








Our charge for incoming Wire Transfers is EC$30.00 irrespective of the amount.

Additional wire transfer info can be found on this page.

Post by: Dionysia Alexander Posted On : 04th February 2019
I forget my password, therefore I can't log into my account. What do I do?
  Replied by: Admin

Requests to reset your password should be addressed to  A temporary password will be sent to your email address at our soonest.

Post by: David James Posted On : 03rd February 2019
Am visiting the Rodney Bay area for 2 wks from 19 Feb and been told that I might be better off exchanging cash GBP in St Lucia ? Could you please confirm based on todays rates what I would get in ECD, net of all fees for £500. Thanks 
  Replied by: Admin

Please be advised that the sterling rate changes daily.  The buy-cash rate for today is 3.29740 therefore 500 Sterling equals EC$1,648.70.  Click here for our daily exchange rates.

Post by: Alana lamabert Posted On : 31st January 2019
 I would like to know how much security is needed for a $3500 loan? As i want to apply for consumer loan to go on vacation but i would like to know how much needs to deposited for security towards that amount?
  Replied by: Admin

Travel loans are normally repayable over 12 months.  The security requirements can only be determined after the initial interview with the client.   

Post by: Kasia Posted On : 29th January 2019
 how long does it take for a direct deposit (cheque) can be accessed via atm?..i mad a deposit yesterday and i still can't access the money deposited for the purpose of paying something. awaiting your favourable response
  Replied by: Admin

Cheque deposits made over the counter are credited to accounts immediately, however, if it is another banks’ cheque it takes three (3) working days to clear before one can access those funds.  If it is a Bank of Saint Lucia cheque, funds can be accessed immediately.

Post by: arthur ramsay Posted On : 29th January 2019
 how do I get to online banking as I would like to transfer money from my uk account to st lucia
  Replied by: Admin

Requests to reset your password should be addressed to  A temporary password will be sent to your email address at our soonest.

Post by: Mrs A Cooper Posted On : 27th January 2019
 Hello, I now have St Lucian citizenship by parentage and have had plans to build a house in St Lucia fully approved by St Lucia Health and Planning on my land. I am mow looking to apply for a mortgage and would like to receive information on how to do so, as I live and work in the UK. I can see the list of requirements but any guidance will be most appreciated. Look forward to hearing from you. A Cooper
  Replied by: Admin

Please click here for our mortgage loan lending requirements.