Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below.  Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

Name(*):
Contact Info.(*) :
Email.(*) :
Queries:
 
   
 
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Post by: Hadassah Browne Posted On : 13th January 2020
 I will like to apply for a consumer loan, is it possible to have a loan's officer reach out to me via email? Looking forward to a response from you.
Post by: Princess baptiste Posted On : 13th January 2020
 How much is it to open a business account or checking account? Also what is needed to do so
Post by: Schnell Norville Posted On : 08th January 2020
I would like to open a chequeing account with you but the pre-requirements are not available online. Could you email me the above?
  Replied by: Admin

In order to open a chequing Account with Bank of Saint Lucia Limited you must have an established relationship with the Bank for at least six months. Please see requirements for opening an Account below:-

  1. Certified copies of 2 forms of valid government issued ID (passport, driver’s license, national ID)
  2. Original Proof of residential address (utility bill in your name, bank statement,)
  3. Original Reference letter from banker, lawyer or Accountant(The relationship should be in existence for at least 2 years and letter should be issued on the company’s letter head)
  4. Tax Identification Number (TIN)
Post by: Ezra Jn. Baptiste Posted On : 07th January 2020
 Does the BOSL impose a charge when a customer changes (i) Pounds sterling to XCD over the counter and (ii) use of the credit card o withdraw?
  Replied by: Admin
  1. There is no charge for exchanging pounds sterling to XCD over the counter.

  2. The Cash Advance Commission is applied when cash is taken from the Credit Card.
Post by: Manasseh Alexander Posted On : 05th January 2020
My online banking has not been updated to ensure I can reset my own password...I have been on hold for 30 minutes to get someone to do this simple task!!! This is poor customer service!!! Please assist in resting my password so I may close off my accounts with this bank!
  Replied by: Admin

Requests to reset your password should be addressed to onlinesupport@bankofsaintlucia.com.  A temporary password will be sent to your email address at our soonest.
Post by: Steffi E Emilien Posted On : 04th January 2020
 I have a problem I ordered something but the payment never went through.. they told me it should be back in my account but I just wanted to make sure it’s ok and will be shown in my account soon.. i
  Replied by: Admin

Please be advised that refunds may take a minimum of three (3) to a maximum of thirty (30) days before they are reflected on your account.
Post by: Nathalia T Clement Posted On : 04th January 2020
 Forgot my password
  Replied by: Admin

Requests to reset your password should be addressed to onlinesupport@bankofsaintlucia.com.  A temporary password will be sent to your email address at our soonest.
Post by: Marcella Herman Posted On : 31st December 2019
To Whom it may concern,  I have to send an email to the bank of St Lucia regarding transferring some money from my account in the UK. Could you kindly emailed me the correct email address for the bank of St Lucia main branch in Castries . I look forward for your reply Kind Regards
  Replied by: Admin

Please email onlinesupport@bankofsaintlucia.com.
Post by: Z Joseph Posted On : 27th December 2019
How do I find out my bank of st Lucia account number
  Replied by: Admin

Please contact our customer support centre at 456 6999 or 1 305 501 2931 if you reside overseas.
Post by: Byron Posted On : 20th December 2019
What is required to open a new bank account?
  Replied by: Admin

Our account opening requirements are as follows:

National-Existing Customer,

  1. Certified copies of 1 forms of valid government issued ID (passport, driver’s license, national ID
  2. Utility bill- If address has changed.
  3. Tax Identification Number (TIN)- where applicable

National-New Customer,

  1. Certified copies of 2 forms of valid government issued ID (passport, driver’s license, national ID
  2. Original Proof residential address (utility bill, bank statement, national ID with address
  3. Letter from employer
  4. Tax Identification Number (TIN)-Where applicable

Non National

  1. Certified copies of 2 forms of valid government issued ID (passport, driver’s license, national ID)
  2. Original Proof of residential address (utility bill, bank statement, national ID with address)
  3. Original Reference letter from banker, lawyer or Accountant(The relationship should be in existence for at least 2 years and letter should be issued on the company’s letter head)
  4. Proof of employment (where applicable, if customer is/ has been employed by a local company)
  5. Tax Identification Number (TIN) –where applicable

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