Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 


Please note that all questions and responses will be posted in the blog below.  Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to


We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.

Contact Info.(*) :
Email.(*) :
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Post by: Donaline Posted On : 11th October 2018
 I can't log into my online banking. What seems to be the problem?@
  Replied by: Admin

Requests to reset your password should be addressed to  A temporary password will be sent to your email address.

Post by: tonya Posted On : 26th September 2018
 i have a united staes paypal and would like to tranfer money to my debit card in st.lucia and doesn't seem to be possible .. can you please assist me t please . ASAP
  Replied by: Admin

Please refer to Paypal's website for guidance on how to transfer your funds to your BOSL account.

Post by: Emma Joseph Posted On : 25th September 2018
 If I’m on a joint account with someone can I have my name taken off without the other persons consent
  Replied by: Admin

Names cannot be removed from an account. The account must be closed and both parties must authorize the closure of the account.  Once the account has been closed a new account will be opened in your name only.

Post by: christine henry Posted On : 17th September 2018
 what is the fee to transfer funds from my account to an account at scotia bank
  Replied by: Admin

The fee for this transaction is EC$25.00

Post by: Darlia Posted On : 14th September 2018
 I have signed off on a direct deposit to an account at the bank for specific dates and Ive been going through my online banking and have not seen the deduction. Who should I be contacting ?
  Replied by: Admin

Please contact the Customer Support Team at 4566999/1-305-501-2931

Post by: Tessa Jules Posted On : 12th September 2018
 Good day. I have an online banking account which is inactive, how can be reactivated.
  Replied by: Admin

In order to reactivate your account you have to be issued a new PIN.  Provided that this email address is the one on record a temporary password and further instructions will be emailed to you by the end of our work day.

Post by: Denise Posted On : 07th September 2018
if i put a down payment of $35000.00 how much can i get for my student loan exactly. Im in need of $120,000.00 for an international degree and i need every penny. don't want to put down 35,000.00 and get only $65,000.00. that would be useless. 
  Replied by: Admin

Due to security reasons account information cannot be communicated via this medium. A Loans Officer will contact you at the earliest.

Post by: Samuel legair Posted On : 06th September 2018
 Hi good afternoon I am contacting you all as I am looking the perfect bank in St.Lucia to facilitate my business. I am looking to starting a boat chartering business and would be looking to secure a small business loan for the sole purpose of accquiring my boat as well as operational equipment and cost. I am seeking advise is that regards. Currently I am in the process of comprising my business plan and once completed I will submit a request for my trade/ business license. Kindly provide a scale on which business loan is accquired at your bank. The interest rates, the down payment and terms. Thanks you in advance looking forward to hear from you'll and hope we can create a business relationship as a result.
  Replied by: Admin

Thank you for your interest.  A Loans Officer will contact you at the soonest.

Post by: janna Posted On : 02nd September 2018
 i would like to sign up for online banking. i would appreciate some help with it please, i can't seem to get through
  Replied by: Admin

In order to sign up for an online banking account please click here to download the Complete Online Banking application form. Please complete and return the form to any branch of Bank of Saint Lucia.  If you reside overseas kindly scan the forms along with a copy of your ID and email the completed form to Please note that before being emailed, the documents must be notarized and signed where required.  

Post by: Marius Modeste Posted On : 02nd September 2018
 want to do an online oder...seeing my card has expired, can an over ride be done?
  Replied by: Admin

Please be advised that once the card is expired you will not be able to perform any online transactions. Please note however that the cards are automatically renewed prior to the expiration date and the new cards can be collected with one valid form of picture ID>