Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below. Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

Name(*):
Contact Info.(*) :
Email.(*) :
Queries:
 
   
 
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Post by: Mikell Louison Posted On : 06th April 2020
 Hi im a saint lucian living overseas but would like to setup up a basic account or savings account if possible.
  Replied by: Admin

Please click on the link to open a savings account.

Post by: Jevarn Posted On : 05th April 2020
 Will payments work if u buy a gift card which is emailed and doesn't have to be shipped
  Replied by: Admin

Yes, they will as long as there are funds on the account.

Post by: Tasha Posted On : 04th April 2020
 My atm card expired 2 days ago! Given the current situation surrounding covid-19..can any form of assisstance be given in this case?
  Replied by: Admin

Active cards are automatically renewed prior to the expiration date.  Please visit your branch with one form of ID between the hours of 9 am and 12 noon to collect your card.

Post by: Janelle Joseph Posted On : 03rd April 2020
How do i pay my utility bills online via my savings account? I do not see a tab for it when I log on.
  Replied by: Admin

Please click on the link for information on how to add your utility accounts to your online banking account.

Post by: Cassius Keri Albert Posted On : 03rd April 2020
 I forgot my online banking password so is there anyway i could access my account from home
  Replied by: Admin

Please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address.

Post by: Donaline Antoine Posted On : 03rd April 2020
 I have some issues with my online banking. I am not able to connect with my password. Inlight of the country's shut down, I am unable to visit the ATM, so i was wondering whether it is possible that i reset my password via email. Thanks in advance.
  Replied by: Admin

Please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address.

Post by: Cherish Kyeyune Posted On : 02nd April 2020
Okay, you said the routing number is only used for payslips but i want to link my paypal account to my bank account, so what routing number do i use then?
  Replied by: Admin

To link your PayPal account please use the link a debit/credit card option and not the add a bank account option on Paypal. Click on the link for more details.

Post by: Florence Jean Posted On : 02nd April 2020
 I am interested in the covid19relief package for 6 month.
  Replied by: Admin

Please click on the link to submit your request for the BOSL COVID-19 Relief Programme.

Post by: Kezia Brown Posted On : 01st April 2020
 Hello, I'm querying a transaction for a memo authorization on 1 April 2020 for $304.06. First I saw this amount, I think is was the 25th of March but now it's on the 1st of April. It's equal to an amount I paid for a transaction around the 9th of March. Can I get some help in understanding this please???
  Replied by: Admin

For security reasons we are not able to provide card/account information via this medium. A representative will contact you at the soonest.

Post by: Cherish Posted On : 31st March 2020
 What is the bank routing number?
  Replied by: Admin

The Routing Number is 000000369