Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 


Please note that all questions and responses will be posted in the blog below.  Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to


We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.

Contact Info.(*) :
Email.(*) :
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Post by: J. V. Posted On : 31st August 2018
 How long after applying for a loan are you expected to get a response either for approval or denied? Thank you
  Replied by: Admin

The approval process varies depending on the type of loan as well as whether all the requirements have been met.

Post by: Brianna Posted On : 30th August 2018
How much would the bank charge for using my visa debit card in the UK?
  Replied by: Admin
The charge for use of the Visa Debit Card in the UK is:
  • ATM – EC$6.00
  • Store – EC$2.00
Post by: Ashlei Posted On : 29th August 2018
 Good Day, just wanted to know if depositing a cheque from another bank, how long does it take to show up on one's account?
  Replied by: Admin

Cheque deposit would take two (2) working days after deposit is made before it is reflected on the account.

Post by: Albert Celestin Posted On : 28th August 2018
 I noticed two deductions at $15.50, I didn't order anything at that price. Can i get an explanation please.
  Replied by: Admin

For security reasons we are unable to provide account information via this medium. A representative will contact you at the soonest.

Post by: Rosemarie RIchard Posted On : 25th August 2018
I will like to change my password thanks
  Replied by: Admin
Requests to reset your password should be addressed to A temporary password will be sent to your email address at our soonest.
Post by: Ken Johnson Posted On : 24th August 2018
 Have cash to invest up t0 $1,000,000.00 What is the safest and best interest rate for 12 months?
  Replied by: Admin

Kindly contact our Customer Support Center at 456-6999 or 1-305-501-2931.

Post by: Angel philgence Posted On : 24th August 2018
 Can I use my bank of st.lucia visa debit in the uk
  Replied by: Admin

The Visa International Debit card allows you access to your Bank of Saint Lucia savings or chequing account from anywhere in the world. 

Post by: Marilyn shanna joseph Posted On : 22nd August 2018
 I am enquiring about my loan balance I use the bosl app so can I have this added to the app. I only see the my collateral adding up I don't see the loan balance
  Replied by: Admin

For security reasons we are not able to provide account information via this medium.  Please forward your instructions via secure e-mail message through Online Banking.  The Secure message forum is located on the Account Listing screen towards the top right hand corner, and can be used by following the instructions below:

Click on the Secure message link
Select the Tab marked New
Populate the fields accordingly
Select the submit button
Post by: EMATHA Cheryl Best Posted On : 16th August 2018
 I cannot sign in to my online account, saying password or user name is wrong
  Replied by: Admin
Requests to reset your password should be addressed to A temporary password will be sent to your email address at our soonest.
Post by: Stephanie Fevrier Posted On : 15th August 2018
I have an international debit card and need to know how to set-up my online banking. thank you!
  Replied by: Admin

To download the Complete Online Banking application form click here. Please complete and return the form to any branch of Bank of Saint Lucia.  If you reside overseas kindly scan the forms along with a copy of your ID and email the completed form to Please note that before being emailed, the documents must be notarized and signed where required.