Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below. Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

Name(*):
Contact Info.(*) :
Email.(*) :
Queries:
 
   
 
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Post by: Edmond Kitanda-Passy Posted On : 25th March 2020
 I have signed up a few months ago for online banking, but now I can't access my account to check my savings. I was asked for my online banking ID and PIN. I only have a # (of twelve digits) provided to me. I Need help, please. Thank you
  Replied by: Admin

Please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address.

Post by: Auguste Chasson Posted On : 25th March 2020
 am i able to get a debit card
  Replied by: Admin

As long as you are a holder of a BOSL savings or chequing account you can apply for a debit card. 

Post by: Abiola smith Posted On : 24th March 2020
 Can you send me the instructions as to how I can pay my utility Bill's online.
  Replied by: Admin
In order to add your utility accounts to your online banking account you must be the primary account holder.  Please use the secure message feature and include the following details:
 
• Full name on the utility account
• Utility Account Number
• Utility Company
 
The secure message feature is located on the Account Listing screen towards the top right hand corner (in line with the exit button), and can be accessed by following the instructions below:
 
• Click on the Secure message link
• Select the Tab marked New
• Populate the fields accordingly
• Select the submit button
 
Once your message has been received and executed, you will receive a secure notification on your next Complete Online Banking login.
Post by: Vanesta Moses-Felix Posted On : 24th March 2020
 Are utility payment forms available online? I searched but could not find.
  Replied by: Admin
In order to add your utility accounts to your online banking account you must be the primary account holder.  Please use the secure message feature and include the following details:
 
• Full name on the utility account
• Utility Account Number
• Utility Company
 
The secure message feature is located on the Account Listing screen towards the top right hand corner (in line with the exit button), and can be accessed by following the instructions below:
 
• Click on the Secure message link
• Select the Tab marked New
• Populate the fields accordingly
• Select the submit button
 
Once your message has been received and executed, you will receive a secure notification on your next Complete Online Banking login.
Post by: Mary matthew Posted On : 23rd March 2020
 Someone wants to send money to me wire transfer how do they do that .and is the router number other than bosl lclc .and can I receive it in a days time?
  Replied by: Admin

Please click here for our wire transfer information. 

Post by: Trish Posted On : 23rd March 2020
 Can I transfer my sagicor pension from my previous employer to my bank of saint Lucia retirement savings plan
Post by: barnabas poleon Posted On : 23rd March 2020
 i live in new york , how do I send money to my account
  Replied by: Admin

When wiring funds to your Bank of Saint Lucia account please click here to obtain details based on the type of currency that is being sent.

Should you require any further clarification you may contact an Agent at 1-305-501-2931 or 456-6999 – our office hours are 11:00am – 7:00pm (Saturday), 11:00am – 5:00pm (Sunday) and 7:30am – 9:00pm on weekdays.

Post by: Lydia Emanis Posted On : 23rd March 2020
 I don’t remember my id number to log in to my account
  Replied by: Admin

For security reasons we are not able to provide account information via this medium.  Please provide a contact number where you can be reached or call our Customer Support Centre at 456-6999 or 1 (305) 501 2931 and after a few security questions have been correctly answered, you will be provided with the information over the telephone.

Post by: Cornelius dauvergne Posted On : 21st March 2020
 What is the highest amount of money you can withdraw from the ATM????
  Replied by: Admin

The daily limit that can be accessed via the ATM is EC$2700.00

Post by: Melva Depradine Posted On : 21st March 2020
I purchased 4 items on amazon on Wednesday. Amazon has emailed to say that my card is declined but I noticed the purchases went through on my bank statement. Can you please assist? Please note I tried twice because my card expires in 2021. Thanks
  Replied by: Admin

For security reasons we are not able to provide card/account information via this medium. A representative will contact at the soonest.