Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below. Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

Name(*):
Contact Info.(*) :
Email.(*) :
Queries:
 
   
 
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Post by: Ernest Volson Posted On : 19th March 2020
 Need to have a pin reset so I can access Online banking. being prompted for a pin change but can't remember initial pin.
  Replied by: Admin

Please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address.

Post by: Leon La Fargue Posted On : 16th March 2020
 I have not used my account in 3+ years how can i confirm if it is still active
  Replied by: Admin

Information of this nature will not be disclosed via this medium.  You may contact our Customer Support Team at 4566999/13055012931.

Post by: Glory Posted On : 16th March 2020
 Hello ibhave an account with u whic is dormant i would like to activate it please
  Replied by: Admin

Kindly contact the Customer Support Centre at telephone number 456-6999/1 (305) 501 2931, or provide a contact number where you can be reached. One of our Customer Support Centre agents is standing by waiting to assist.

Post by: Rangel S. Silva Posted On : 13th March 2020
 Dear Colaborators, I’ve been looking for a international bank account. I would like to know if the branch offer this Kind of service to foreigners (Brazilian)? If does, which type of account should I do? I need an USD account with a International credit/debit card and Internet Bank. It is importante to me to know all the fees involved. Is there any branch that disposes this kind of service? When it is possible, please contact me. Regards, Rangel S. Silva
  Replied by: Admin

International banking is offered by BOSLIL however you can operate a regular(EC$) account with Bank of Saint LuciaLimited even though you reside overseas.  Please click here to view our Deposit Accounts.

Post by: renard alexander Posted On : 13th March 2020
 unlock online banking / send new password please
  Replied by: Admin

Please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address.

Post by: Sachin Narhari Posted On : 12th March 2020
What is the link or website for My Reward login. I am not getting it. I want to login to buy flight ticket. 
  Replied by: Admin

Please register for My Rewards via this link www.go2redeem.com or download the My Rewards app from the play store to register.  Once you have done so, you will be prompted to enter your email address and credit card number. 

Post by: Danelle Posted On : 07th March 2020
 I cant sign in to my online banking. I keep entering the correct pw its not signing me in
  Replied by: Admin

Please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address.

Post by: lance Son Posted On : 06th March 2020
 what salary do you need to take a land loan of 300,000 or 250,000. and a monthly repayment for each figure.
  Replied by: Admin

Thank you for your inquiry.  A loans officer will contact you to discss the lending requirements.

Post by: Desmona Casimir Posted On : 03rd March 2020
Good day, there is a preauthorization memo of 47.50 on my account done today. what is that about????
  Replied by: Admin

For security reasons we are not able to provide account information via this medium.  Please provide a contact number where you can be reached or call our Customer Support Centre at 456-6999 or 1 (305) 501 2931 and after a few security questions have been correctly answered, you will be provided with the information over the telephone.

Post by: Chatal smith Posted On : 03rd March 2020
 Why does my account show $50 less why did my money go ?
  Replied by: Admin

For security reasons we are not able to provide account information via this medium.  Please provide a contact number where you can be reached or call our Customer Support Centre at 456-6999 or 1 (305) 501 2931 and after a few security questions have been correctly answered, you will be provided with the information over the telephone.