Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below.  Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

Name(*):
Contact Info.(*) :
Email.(*) :
Queries:
 
   
 
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Post by: Sharna Isidore Posted On : 06th July 2018
 I forgot my password, and i would a new one please. Thank you
  Replied by: Admin

Please send a password reset request to onlinesupport@bankofsaintlucia.com from the email address that we have on file for you. Your email must include your full name. Once your request is received, your password will be reset and a response sent to you via email.

Post by: Brandon Posted On : 06th July 2018
How do i go about getting my account number? There isnt an option online. 
  Replied by: Admin

Due to security reasons account information cannot be provided via this medium. A representative will contact you at the earliest.

Post by: Teddy thomas Posted On : 06th July 2018
 I’m in st.maarten an money will be transferred to my account from st.maarten I would like to know if I would be able to resive an email from the bank indicating that the money is on my account
  Replied by: Admin

Due to security reasons we are unable to provide account information via this medium. Please call our Customer Support Centre at 456-6999 or 1 (305) 501 2931 and after a few security questions have been correctly answered, you will be provided with the information over the telephone.

Post by: Clifford Knerr Posted On : 05th July 2018
 I would like to know if American citizen can opened a bank account here ?
  Replied by: Admin

A non national can open an account with us.  The requirments are as follows: 

  1. Certified copies of 2 forms of valid government issued ID (passport, driver’s license, national ID)
  2. Original Proof of residential address (utility bill, bank statement, national ID with address)
  3. Original Reference letter from banker, lawyer or accountant 
  4. Proof of employment (where applicable, if customer is/ has been employed by a local company)
Post by: nicole Posted On : 05th July 2018
 My account was good a few days ago now it shows a negative mark before my balance wats goin on
  Replied by: Admin

For security reasons account information cannot be provided via this medium. A representative will contact you at the earliest.

Post by: nalyn emmanuel Posted On : 03rd July 2018
 i need to find out my account balance in order to pay my school fees using my card and my online banking password does not work, this is urgent please thank you
  Replied by: Admin

For security reasons we are not able to provide account information via this medium.  Please provide a contact number where you can be reached or call our Customer Support Centre at 456-6999 or 1 (305) 501 2931. In order to reset your Online Banking Account please forward your request to onlinesupport@bankofsaintlucia.comfrom the email address that we have on file for you. Your email must include your full name.  Once your request is received, your password will be reset and a response sent to you via email.

Post by: Shayne Posted On : 02nd July 2018
 How long does it take to process a deposited check
  Replied by: Admin

Please be advised that a cheque takes three business days before the funds are available for use.

Post by: obed cuffy Posted On : 01st July 2018
 I Deposited some money into my account using the Atm machine on Saturday the 29th. When I was done I checked my account and didn't see the money on my account today is Sunday and still no sign of the money entered into my account. Would like to know why it hasn't arrived in my account
  Replied by: Admin

Cash deposits made via the ATM Monday to Thursday take 24 hours or one working day before the deposit is reflected on an account.  Deposits made Friday to Sunday will be processed on the next working day and will be reflected on your account at the end of the day.  Cheque deposits take 3 working days before the deposit is reflected on the account.  

Post by: Laura Posted On : 01st July 2018
 if someone is in Canada and there visa card expires how do they go about renewing it??
  Replied by: Admin

Please forward your renewal card request  via secure e-mail message through Online Banking.  The Secure message forum is located on the Account Listing screen towards the top right hand corner, and can be used by following the instructions below:

  • Click on the Secure message link
  • Select the Tab marked New
  • Populate the fields accordingly
  • Select the submit button

If you are not a holder of an Online Banking account you would require an instruction letter requesting renewal card along with a copy of valid identification(Notarized). The Documents may be scanned and emailed to onlinesupport@bankofsaintlucia.com or sent by fax to 758-456-6722. Original documents must be mailed to The Manager, Bank of Saint Lucia, #1 Bridge Street, Castries, Saint Lucia, W.I.  

Post by: Ian Francis Posted On : 29th June 2018
 I deposited money $300 in the ATM express deposit today and I'm not seeing this money coming into my account
  Replied by: Admin

Deposits done via the Express Box are processed before the end of our processing day. Due to  security reasons we are not able to provide account information via this medium. Note that a representative will contact you at the earliest.