Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below. Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

Name(*):
Contact Info.(*) :
Email.(*) :
Queries:
 
   
 
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Post by: Bianka Parris Posted On : 22nd May 2020
 I forget my bank online information
  Replied by: Admin

For security reasons, please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address.

Post by: Cindy Promesse Posted On : 20th May 2020
 I just deposited monies this morning why when i go on online banking the amount i put that's not the amount showing in available balance.
  Replied by: Admin

Cash deposits made before 10 am on weekdays will be reflected on your account by 10 pm the same day.  Cash deposits made after 10 am will be reflected on the next business day.  Cheque deposits will be reflected within 2 to 3 business days. 

Post by: lise wilson Posted On : 20th May 2020
 need to reset my account
  Replied by: Admin

For security reasons, please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address.

Post by: Nadine Mathurin Posted On : 19th May 2020
 I would like to apply for online banking
  Replied by: Admin

Please click on the link to the Application Forms.  Download, complete and return the Personal Complete Online Banking Application Form along with one valid form of Government issued picture ID to onlinesupport@bankofsaintlucia.com.

Post by: Bernita Banks Posted On : 19th May 2020
 I'm interested in opening an account at your institution. I live in the United States in Marietta Georgia and wanted to know if I qualify to become a member of your institution?
  Replied by: Admin

We are currently offering limited banking services due to the COVID-19 pandemic and as such the opening of new accounts will be offered when we resume normal operations. Once we have returned to a state of normalcy you may contact us for the relevant forms /requirements.

Post by: Lydia Edwin Posted On : 19th May 2020
I need to resolve payment issues on Amazon orders. More so that authorization maybe released. I realized that there has been many deductions, as such I am requesting more clarity and rectification (if need be) on this issue.
  Replied by: Admin

For security reasons we are not able to provide account information via this medium. A representative will contact you at the soonest.

Post by: Jermin Norton Posted On : 19th May 2020
 Hi good day I have an Savings Account at bank of st Lucia but I’m a resident of Barbados I would like if you can facilitate me with a bank statement dated last 3 months, Kindly contact me ASAP at 1(246)834-3867 urgently. Kind regards!
  Replied by: Admin

Due to the nature of your request please forward your instructions via secure e-mail message through Online Banking.

Post by: Nicolaas Servaas Posted On : 18th May 2020
 Please E-mail me the Swift Code of the Bank of Saint Lucia
  Replied by: Admin

BOSL's swift code is BOSLLCLC.

Post by: Kimberly charlemagne Posted On : 18th May 2020
 I have a problem with logging into my online account
  Replied by: Admin

For security reasons, please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address.

Post by: Kelvin charlemagne Posted On : 18th May 2020
 I want to add my utility bills to my account. How do I go about that.
  Replied by: Admin

Please click on the link for information on how to add your utility accounts to your online banking account.  There is no charge for utility payments.