Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below.  Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

Name(*):
Contact Info.(*) :
Email.(*) :
Queries:
 
   
 
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Post by: Travis Lamontagne Posted On : 13th March 2019
 I'm trying to send money to my account and I can't remember my account number I can't find it on my online banking either can you please help me
  Replied by: Admin

For security reasons, account information cannot be provided via this medium.  Please call our Customer Support Centre at 456-6999 or 1 305 501 2931 and after a few security questions have been correctly answered, your account number will be read over the telephone.

Post by: will Posted On : 05th March 2019
 Why am i not getting a response when i send messages via my complete online banking account?
  Replied by: Admin

A notification of a response is sent to your email address which is tied to your online banking account, however, you must log in to your account to view the resposne.

Post by: Del Posted On : 04th March 2019
 Forgot my Complete On-Line Banking ID
  Replied by: Admin

For security reasons we are unable to provide your Netteller ID via this medium. Please call our Customer Support Centre at 456-6999 or 1 305 501 2931 and after a few security questions have been correctly answered, your COB ID will be read over the telephone.

Post by: Ernie Peter Posted On : 03rd March 2019
 Want to know account number.
  Replied by: Admin

For security reasons we are not able to provide account information via this medium. A representative will contact you at the earliest.

Post by: Tasmine Posted On : 28th February 2019
 How do I sign up to pay courts via bank
  Replied by: Admin

Please login to your online banking account and send your request to have the utility account added, by using the Secure message feature which is located on the Account Listing screen, towards the top right hand corner, by using the following instructions below.  Please also include the utility company name and the name under which the utility account is held.

  • Click on the Secure message link
  • Select the Tab marked New
  • Populate the fields accordingly
  • Select the submit button
Post by: Sharleen Verdant Posted On : 27th February 2019
 i would like to find out whether Bank of St. Lucia takes over mortgages from other banks.
  Replied by: Admin

Yes, we do take over mortgages from other financial institutions.  Please visit any of our locations to meet with a lending officer.

Post by: Brian Lygoe Posted On : 25th February 2019
 I am trying to find a list of vehicles that are available for Tender. Can you direct me to the webpage Thanks Brian
  Replied by: Admin

Please click on the link to access the vehicles for sale by tender.

Post by: Dane Fevrier Posted On : 25th February 2019
 i have just noticed that there was a memo authorization of $37.29 on my account. now i haven't used my card from december. can you tell me where did this come from, since i haven't used my card? Thank you
  Replied by: Admin

Due to security reasons we are not able to provide account information via this medium. A representative will contact you at the soonest.

Post by: Bre ann Posted On : 17th February 2019
 I get charged every $26.32 every month under unltd savings. What is that?
  Replied by: Admin

Due to  security reasons we are not able to provide account information via this medium. A representative will contact you at the soonest.

Post by: Lovon C Octave Posted On : 17th February 2019
 Can i open an account online with this bank from a foreign county?
  Replied by: Admin

We are unable to open accounts remotely as there are a number of requirements which must be submitted to facilitate the account opening process.