Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below. Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

Name(*):
Contact Info.(*) :
Email.(*) :
Queries:
 
   
 
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Post by: Jacintha Annibaffa Posted On : 12th May 2020
 How long does it take after an approval of a moratorium for reimbursement please
  Replied by: Admin

On average, five (5) working days from the application date, and in the case of a moratorium, this takes effect from the month in which the request is made. Please note that a BOSL officer will conduct a follow up call to discuss the options available and to formalize the arrangement that is best suited to your needs.

Post by: DONNA FELIX Posted On : 11th May 2020
How do i transfer payment from one account to another. 
  Replied by: Admin

Use the secure message feature to send instructions to transfer from your account to a third party account.

Post by: Princess Posted On : 11th May 2020
 Is there anyway I can be refunded a payment I made two weeks ago?
  Replied by: Admin

For security reasons we are not able to provide account information via this medium. A representative will contact you at the soonest.

Post by: Sharon Sherman Alfred Posted On : 11th May 2020
 How to get my banking savings account number?
  Replied by: Admin

For security reasons we are not able to provide account information via this medium. A representative will contact you at the soonest.

Post by: Mark T Greene Posted On : 09th May 2020
 Can a US citizen open up an account at the Bank of St Lucia? If yes, what currency would the account be in?
Post by: Donna Laurencin Posted On : 09th May 2020
 I changed my online banking password and now i cant remember it. Can u help.
  Replied by: Admin

For security reasons, please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address. 

Post by: SURIA MOISE Posted On : 08th May 2020
 Good day,I am currently undergoing issues with signing into my online banking account.Think I need to do a password reset.Please assist cause I have been trying to reset and its not going through.
  Replied by: Admin

For security reasons, please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address. 

Post by: sherlima joseph Posted On : 07th May 2020
 every time I check my account money is being taken out. Even from my paypal account. I was sent 200US on paypal and money was taken from that although a few was paid to send it. why do i get charged 4.72 everytime
  Replied by: Admin

For security reasons we are not able to provide account information via this medium. A representative will contact you at the soonest.

Post by: Coletta Elien Posted On : 07th May 2020
I placed an order via Walmart and had an Item the order cancelled. How do i get my refund?
  Replied by: Admin

Refunds may take a minimum of three (3) to a maximum of thirty (30) days before they are reflected on your account.

Post by: Esther Lewis Posted On : 06th May 2020
How can i get my account number? I need it urgently 
  Replied by: Admin

For security reasons we are not able to provide account information via this medium. A representative will contact you at the soonest.