Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below. Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

Name(*):
Contact Info.(*) :
Email.(*) :
Queries:
 
   
 
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Post by: Deborah Bledman Posted On : 06th May 2020
 Can't asset to my online banking, put the right password and email it not letting me go through.
  Replied by: Admin

For security reasons, please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address. 

Post by: Mathurin Posted On : 06th May 2020
 I wanted to get a listing of your house and land packages that you have for sale.
  Replied by: Admin

For a listing of the properties available for sale click here.

Post by: Vicky Posted On : 05th May 2020
I have a big problem I made a purchase on line on the 5th of May and I just got a cancel notification due to my payment I want to know what's going on because I know I have money on my account.
  Replied by: Admin

For security reasons we are not able to provide account information via this medium. A representative will contact you at the soonest.

Post by: Vicky Posted On : 05th May 2020
 I have send two email concerning getting my online banking ID number up to now I haven't gotten a response. And am here still waiting.
  Replied by: Admin

We are experiencing a high volume of calls and messages as a result of the adjusted banking hours. You may experience some delay in reaching our representatives by phone and email.  Thank you for your understanding and patience.

Post by: Cecilia Posted On : 05th May 2020
 Hi I would like to know how to transfer money from my account to someone else's account.Can you help??
  Replied by: Admin

You can request a transfer from your account to a third party account using the secure message feature of your online banking account.  You must include the recipient's full name, account number and the amount to be transferred.

Post by: Vicky Posted On : 05th May 2020
I happen to forget my online banking ID number and I can not login how do I get my ID number
  Replied by: Admin

For security reasons, please forward a request fo your User ID to onlinesupport@bankofsaintlucia.com from the email address on our records.  

Post by: Shaquille Posted On : 04th May 2020
 I would like to find out the routing nnumber for the bank. I am trying to create a PayPal account and the number I got from the woman who assisted me isn't working. 000000369 is the number I was given. Is this correct?
  Replied by: Admin

In order to set up a PayPal account please use the "add a card" and not the "add a bank account" feature. Follow the steps and contact us at cardservices@bankofsaintlucia.com to receive your verification code.

Post by: Siguthani Joseph Posted On : 04th May 2020
My password needs to be reset ASAP please. 
  Replied by: Admin

For security reasons, please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address. 

Post by: Chantal Emmanuel Posted On : 03rd May 2020
Can I open another account just to save money that I cannot touch for a certain time period
  Replied by: Admin

In light of the COVID-19 pandemic we are currently offering limited banking services.  The opening of new accounts will be offered when we resume normal operations.

Post by: Zima jervis Posted On : 02nd May 2020
What is my routing number ?
  Replied by: Admin

The routing number for Bank of Saint Lucia Limited is 000000369 and should only be used for salary purposes.