Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 


Please note that all questions and responses will be posted in the blog below.  Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to


We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.

Contact Info.(*) :
Email.(*) :
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Post by: Mike Farleigh Posted On : 26th December 2018
Hello, could you please advise on your fees, (if any), for using a British Visa Debit card to withdraw XCD at one of your ATMs? I know the fees charged by my bank but can't find if there are any fees charged by the BOSL. Thanks and regards. Mike Farleigh
  Replied by: Admin

There is no charge when using our ATMs. Please note that there is a daily limit of EC$300.00 on foreign cards.

Post by: Lucas Marshall Posted On : 25th December 2018
Hello, I am interested in investing in Bills and Bonds. Could you kindly send me full details. Thank you. Lucas
  Replied by: Admin

Please contact our Registered Representatives for further details on how we can meet your financial needs through the offering of our products and services. Our email address is or you may contact us by telephone at (758) 457-7233, 457-7256, 456-6884. 

Post by: Joan Simpson Posted On : 24th December 2018
 The president of White Star Investment Universal LTD a BVI corporation would like to open a business checking account in Saint Lucia. Can you assist me with this?
  Replied by: Admin

Accounts can only be opened at BOSL if Registered on island.  Please click here for the requirements for the opening of such an account once Registered.

Post by: Cresentia Dosserie Posted On : 24th December 2018
 Hello, I deposited a cheque into the atm on Saturday December 21st in the morning. I would like to know how long will it take to process the cheque. Thank you.
  Replied by: Admin

Cheque deposits made via the ATM on a weekend are processed to the account the following working day.  If the cheque is drawn on another bank it would require three (3) working days to clear.

Post by: Elanie auguste Lewis Posted On : 21st December 2018
 I would like to consolidate my fast cash, cared,and courts debt what documents do i need and want is the process
  Replied by: Admin

The basic requirements for a loan would be as follows:

  • Applicant must be 18 years or older and working for at two years and over
  • Valid form of picture ID
  • Recent salary slip
  • Proof of purpose (for instance Balance letters from Financial institutions, an invoice/open bill depending on the purpose of the loan)

The other terms of the loan may vary.  Please call 456 6000 or 456 6999 to schedule an appointment.

Post by: Kingston Posted On : 21st December 2018
 What do I need to qualify for a credit card an what do I need to apply for one
  Replied by: Admin

The Credit Card application process may take up to two weeks and the requirements are:

  • Minimum yearly income of XCD 20000
  • Full time employment in St Lucia for at least two years prior to application.
  • Job letter or most recent salary slip
  • Interview process with one of our Customer Relationship Officers

Please call 456 6000 or 456 6999 to schedule an appointment.

Post by: Krzysztof Posted On : 20th December 2018
Dear, I would like to open the account in your bank. The company is based in British Virgin Island. There are 2 owners (50/50 % ownership), both of them are Polish citizens, one is Polish resident, second is based in Malta. The company is focused on cryptocurrency trading - we are only arbitraging between crypto exchanges in various jurisdictions. If you are interested in cooperation please write me how we could procceed further. We are ready to go through full KYC - previously we were always working in fully regulated entities (banks, mutual funds and hedge funds). In case of any question do not hesitate to contact me. Best Regards, Krzysztof Kolaczynski Mobile phone +48 518 956 266 
Post by: Elis A Cadette Posted On : 17th December 2018
The bank teller gave me an account number and i gave it to my employer to pay me but when i went to the ATM to withdraw it showed that i had no money on the account and the reciept had a different number
  Replied by: Admin

For security reasons we are not able to provide account information via this medium.  Please provide a contact number where you can be reached or call our Customer Support Centre at 456-6999 or 1 (305) 501 2931 and after a few security questions have been correctly answered, you will be provided with the information over the telephone.

Post by: Lydia Edwin Posted On : 03rd December 2018
 I recently made some purchases online and its reflected on my online account that the funds were debited or deducted twice. Can you provide further information as to why this occurred? I await a favorable response.
  Replied by: Admin

Due security reasons we are not able to provide account information via this medium. Note that a representative will contact you at the earliest.

Post by: kelvin joseph Posted On : 30th November 2018
 what are the requirements for the holiday loans. Thank you
  Replied by: Admin

The requirements for the holiday loan are as follows:

  • Applicant must be 18 years or older and working for at least two years
  • Valid form of picture ID
  • Recent salary slip
  • Job Letter
  • Proof of purpose (for instance an invoice/open bill depending on the purpose of the loan)