Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below. Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

Name(*):
Contact Info.(*) :
Email.(*) :
Queries:
 
   
 
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Post by: Carline Desir Posted On : 21st April 2020
 Good morning I have been trying to set up online banking on my phone, but cant get through. Its asking me for Id and pin and when I get that done it still not working. I live in canada.
  Replied by: Admin

You would first need to apply for an online banking account in order to use the mobile banking app.  Please download, complete and return the Personal Complete Online Banking Application form to onlinesupport@bankofsaintlucia.com.

Post by: Sherisse Posted On : 20th April 2020
 Cant access mobile banking
  Replied by: Admin

For security reasons, please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address.  In the email you can request that the hold be removed from your card.

Post by: Samantha vernessa London Posted On : 18th April 2020
 I am concerned about my mortgage. I got laid off. What is that bank procedure.
  Replied by: Admin

Please click on the link to apply for the BOSL COVID-19 Relief Programme and click here for the Frequently Asked Questions on the Relief Programme.

Post by: Virginia Francois Posted On : 18th April 2020
 Good day.Just wanted to know if i can do etransfer. Is yes please advise me how it can be done. Thanks you in advance.
  Replied by: Admin

Please click on the link for our wire transfer information.  For local transers, please use the secure message feature on your online banking account to request a transfer.

Post by: Jermain Verneuil Posted On : 17th April 2020
 I like to know what is the Aba code for Bank of Saint Lucia my name is Jermain Verneuil
  Replied by: Admin

Bank of Saint Lucia does not carry an ABA code however the Swift Code is BOSLLCLC.

Post by: Ryan Joseph Posted On : 17th April 2020
 I just need my account number please please please.... My date of birth is May 04th 1999
  Replied by: Admin

For security reasons we are not able to provide card/account information via this medium. A representative will contact you at the soonest.  Please note however that your account number is on your ATM receipt should you have one in your possession.

Post by: Jedediah Papin Posted On : 17th April 2020
 Is there anyway to get my card removed on hold without coming into the bank? I have tried emailing and calling to no avail. Also I need my online banking username but can't get through by call.
  Replied by: Admin

For security reasons, please forward a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email address.  In the email you can request that the hold be removed from your card.

Post by: Admore St. Marie Posted On : 17th April 2020
 Concerning the loan weaver that the bank is offering, how does this work? Does it mean that the loan will freeze and when it is unfreeze we continue where we left off or we have to make all those payments we missed? Please explain.
  Replied by: Admin

Please click on the link to apply for the BOSL COVID-19 Relief Programme and click here for the Frequently Asked Questions on the Relief Programme.

Post by: Sherlan Pierre Posted On : 17th April 2020
 I need my account number for nic purposes. I'm logged in on bosl but I cannot seem to find it anywhere on my statements.. if there any where i can get it without coming in?
  Replied by: Admin

For security reasons we are not able to provide card/account information via this medium. A representative will contact you at the soonest.  Please note however that your account number is on your ATM receipt should you have one in your possession.

Post by: Damian Cadette Posted On : 16th April 2020
 Does the bank accept a tore us note?