Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 

 

Please note that all questions and responses will be posted in the blog below.  Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to onlinesupport@bankofsaintlucia.com.

 

We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.
 

Name(*):
Contact Info.(*) :
Email.(*) :
Queries:
 
   
 
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Post by: Reian emmanuel Posted On : 30th November 2018
 I am not able to use online banking, although I know my pin and password it doesn't go through for me.
  Replied by: Admin

For security reasons, please send a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email account.

Post by: Kissie George Posted On : 23rd November 2018
 My wallet was stolen today and it contained my debit card. What measure can I take to stop the perpetrator form accessing my funds?
  Replied by: Admin

Your card will be blocked and we advise that you arrange to visit any of our branches at your earliest convenience.

Post by: Cathelina Alphonse Posted On : 23rd November 2018
 Please let me know why $331. Was withdrawn from my account. This time I don't owe Amazon anything. Please inform me as to where my money has gone to. Thanks.
  Replied by: Admin

For security reasons we are not able to provide account information via this medium.  Please call our Customer Support Centre at 456-6999 or 1 (305) 501 2931 and after a few security questions have been correctly answered, you will be provided with the information over the telephone.

Post by: Shannice Louis Posted On : 22nd November 2018
 Hi, memo preauthorization of $1608.34 was deducted from my account. The site I ordered from stated that the payment was declined due to the wrong billing information. I would like to find out what billing address I should use and the money returned to my account so I can place the order again.
  Replied by: Admin

For security reasons we are not able to provide card/account information via this medium.

Pre authorized transactions are automatically removed from memo post if payment is not claimed by the issuing merchant after thirty (30) working days.

Consideration to reverse transactions before the thirty day period will require documentation from the Merchant indicating non-acceptance or non-processing of transaction, after which the charges will be automatically deleted.  The documentation may be forwarded to cardservices@bankofsaintlucia.com along with your name and contact number.

Post by: Veronica Joseph Posted On : 15th November 2018
 Do I have to come in person to sign up for online banking or can I send an email. I am currently immobilized due to a fractured ankle and recently had surgery.
  Replied by: Admin

Currently online processing of applications are not available however, the form can be downloaded, completed and returned to any one of our branches most convenient to you.  Click here to download the Complete Online Banking application form.    

Post by: shavet pappin Posted On : 15th November 2018
  I am not able to get into my online banking and also after being in the arm I realise 50 dollars have been taken off my account and I need to know why....... because of my working hours I'm unable to go to the bank in person
  Replied by: Admin

For security reasons, please send a request to reset your password to onlinesupport@bankofsaintlucia.com from the email address on our records.  You will receive a temporary password and further instructions via that email account.

Post by: Lana Posted On : 14th November 2018
 I would like to know what is needed to get a certified bankers draft in euro.
  Replied by: Admin

In order to purchase a Bank draft you must have a BOSL Savings or Chequing Account.

Post by: Abby Posted On : 09th November 2018
 Good day, I have been seeing some amounts coming off my account and I dont know the site its going to. Is it possible to get a new card as soon as possible?
  Replied by: Admin

For security reasons we are not able to provide card/account information via this medium.  A representative will contact you at the soonest.

Post by: nicole Posted On : 03rd November 2018
 am i need to block my card due to insecured payment on a fake site
  Replied by: Admin

In order to block your card please call our Customer Support Centre at 456-6999 /1 (305) 501 2931 or provide us with another contact number where you can be reached.

Post by: Hermina Charlery Posted On : 02nd November 2018
 Hi, good day. I am currently travelling and having trouble using my VISA Debit card. I have sufficient funds on my account, however, it is being declined when swiped. Please advise.
  Replied by: Admin

For security reasons we are not able to provide account information via this medium.  Please call our Customer Support Centre at 456-6999 or 1 (305) 501 2931 and after a few security questions have been correctly answered, you will be provided with the information over the telephone.