Ask the Banker

Wait!  Have you checked the Online Help section under Useful Information to the right? 


Please note that all questions and responses will be posted in the blog below.  Do not give account or personal information in this forum.  If you are an online banking customer and you have a question related to your account please use the secure message feature when you log on to complete online banking.  If you have forgotten your complete online banking password, please email a request for a new password/password reset to


We will respond to all questions within 24 hours during the following hours:
Monday to Friday: 8 am - 9 pm
Saturday: 11 am -7 pm
Sunday: 11 am - 5 pm
The only exceptions will be on holidays.

Contact Info.(*) :
Email.(*) :
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Post by: Lizer joseph Posted On : 20th October 2018
 my debit card expired .do i have to pay to.renew.and i have not used my account for a while because of being jobless .do i have to pay to activate
  Replied by: Admin

Please contact our Customer Support Centre at telephone number 456-6999/1 (305) 501 2931.  One of our Customer Support agents is standing by waiting to assist.

Post by: Janice Lionel Posted On : 17th October 2018
 I am unable to access my online banking. I have reset my password but still unable to access my accounts. I called Mega branch and was told that I would have to come in to reset it but the customer service rep was not available at the time to attend to me. Please assist
  Replied by: Admin

Requests to reset your password should be addressed to  A temporary password will be sent to your email address at our soonest.

Post by: Brandon Posted On : 12th October 2018
 How many coins per bag ie 5c, 10c, 25c, $1
  Replied by: Admin

The break down of coins for deposit is as follows:

  • $0.05 - $5.00 per bag  (100 pieces)
  • $0.10 - $10.00 per bag (100 pieces)
  • $0.25 - $25.00 per bag (100 pieces)
  • $1.00 - $100.00 per bag (100 pieces)
Post by: Donaline Posted On : 11th October 2018
 I can't log into my online banking. What seems to be the problem?@
  Replied by: Admin

Requests to reset your password should be addressed to  A temporary password will be sent to your email address.

Post by: tonya Posted On : 26th September 2018
 i have a united staes paypal and would like to tranfer money to my debit card in st.lucia and doesn't seem to be possible .. can you please assist me t please . ASAP
  Replied by: Admin

Please refer to Paypal's website for guidance on how to transfer your funds to your BOSL account.

Post by: Emma Joseph Posted On : 25th September 2018
 If I’m on a joint account with someone can I have my name taken off without the other persons consent
  Replied by: Admin

Names cannot be removed from an account. The account must be closed and both parties must authorize the closure of the account.  Once the account has been closed a new account will be opened in your name only.

Post by: christine henry Posted On : 17th September 2018
 what is the fee to transfer funds from my account to an account at scotia bank
  Replied by: Admin

The fee for this transaction is EC$25.00

Post by: Darlia Posted On : 14th September 2018
 I have signed off on a direct deposit to an account at the bank for specific dates and Ive been going through my online banking and have not seen the deduction. Who should I be contacting ?
  Replied by: Admin

Please contact the Customer Support Team at 4566999/1-305-501-2931

Post by: Tessa Jules Posted On : 12th September 2018
 Good day. I have an online banking account which is inactive, how can be reactivated.
  Replied by: Admin

In order to reactivate your account you have to be issued a new PIN.  Provided that this email address is the one on record a temporary password and further instructions will be emailed to you by the end of our work day.

Post by: Denise Posted On : 07th September 2018
if i put a down payment of $35000.00 how much can i get for my student loan exactly. Im in need of $120,000.00 for an international degree and i need every penny. don't want to put down 35,000.00 and get only $65,000.00. that would be useless. 
  Replied by: Admin

Due to security reasons account information cannot be communicated via this medium. A Loans Officer will contact you at the earliest.