COVID-19 Customer Relief Programme


Bank of Saint Lucia recognizes the adverse impact of the ongoing Novel Coronavirus (COVID-19) pandemic on the livelihood of our customers. As such, the Bank has introduced a comprehensive programme of relief measures for affected personal, SME, commercial and corporate customers. Please complete the following form for submission.

Frequently Asked Questions (FAQs)

Name of Applicant(S)
*First Name :
*Surname :
If the loan is joint with other parties, enter the other parties below.
2. Second Name
First Name :
Surname :
3. Third Name
First Name :
Surname :
4. Fourth Name
First Name :
Surname :
Personal Information
*Date of Birth : (Required for Authentication
 Format should be "MM/DD/YEAR")
*Home/Business Address :
*Postal Address :
*Email address :
*Mobile Phone :
*Home/Business Phone :
*Type of Loan Held :
*Branch with which Loan is Held :
* Select Your Preferred Assistance Required :
*How many Months Moratorium Required :
  1. I/we have made a request to suspend my/our payment(s) on my/our loan account(s) for the months specified.
  2. I/we understand that principal and interest payment(s) will be deferred and interest will continue to accrue on such loan account(s) as applicable.
  3. I/we agree that where my loan account(s) is/are covered by Credit Life and Blanket Insurance, monthly payments for these insurance coverages will not be deferred during the moratorium period.
  4. I/we acknowledge that the deferred principal and accrued interest will extend the term of the loan and any residual balance as a result of the deferred principal and accruing (accrued) interest is to be paid with the final payment.  Alternatively, the loan can be re- structured in payments representing blended principal and interest, after the moratorium period of the loan account(s).
  5. I/we agree and understand that this moratorium is on the basis of the impact of the COVID-19 pandemic and the Bank has not waived its rights under the loan agreement save in respect of the terms of the moratorium.
  6. I/we agree to execute any further documentation required to effect all variations to the loan account(s) and preserve any security held where applicable.
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