FAQs

Information is available from the Bank’s website, your Account Officer or through the Bank’s Online Customer Support.

Only direct debit and direct credit transactions to savings and chequing accounts will be processed using ECACH/EFT. The following transactions can be sent through the ECACH/ECFH system - e.g. pension payments, dividends, utility payments, hire purchase payments etc.

EFT transactions will only be allowed in ECD currency.

Payments can be made to any valid chequing or savings account at any of the 16 commercial banks within the 8 territories of the ECCU.

EFT transactions will be exchanged across participating banks based on the value date of the transactions. Transactions received will be applied same day to the Receiver’s account by the end of their bank’s business day. EFT processing will not be conducted on Bank Holidays. 

1. Accessibility of the forms
2. Account Officer will assist in completion of the forms
3. User Guide (step-by-step)
4. Online support (if required)

Yes.  Transfers are only accepted for either credit or debit from Savings or Chequing accounts.  Loan & Credit Card payments will not be processed through this system.

No.  Only CSV files are accepted.

The commercial banks will continue to be governed by Anti-Money Laundering (AML) legislation applicable to their respective jurisdictions. Therefore, all transactions, irrespective of the amount and medium for payment, will be subject to AML scrutiny.