Protect Yourself

 

We strive to keep our customer files complete and accurate. Most of the information we collect about you is from applications that you submit to us to obtain our products or services and is reflected in account statements and other documentation you receive from us.

 

We encourage you to review this information and notify us if you believe any information should be corrected or updated. If you have questions or concerns about your personal information, please contact your customer service representative or the Risk Management Department to discuss concerns about this privacy policy.

 

Please note, UNDER NO CIRCUMSTANCE will ECFH or any of its subsidiaries request personal or account-related information from customers by email.   Should you receive such an email message requesting personal or account-related information, you are advised to delete it immediately and notify the Risk Management Department or your customer service representative.

 

If you require any further information feel free to contact us.

 

PRIVACY ISSUE UPDATE

 

We commit to provide periodic notices and updates on online privacy issues. We believe that the importance of protecting customer personal information from unauthorized use requires constant review of privacy issues and constant communication between the ECFH Group and our customers.

 

CONTACT US

 

For questions regarding privacy issues, please send us an email at riskmanagement@ecfh.com or call your customer service representative or the Risk Management Department.

 

EMAIL FRAUD ALERT

 

We have received reports of a phishing scam, which is potentially targeting Complete Online Banking customers.  Phishing scams are intended to lure persons via email or text into providing valuable information such as bank account and credit card numbers, and sign on and password details - in an attempt to commit fraud.   

 

Bank of Saint Lucia (BOSL) Limited will under no circumstances send you an email, text or link requesting your personal details.

 

Our valued customers are urged to treat all emails with a degree of caution.

 

Should you receive any unsuspected or suspicious looking email or should you require any further information, please contact our Customer Support Centre at 1 (758) 456 6999. 

  

 

Phishing Scam - Fake Email Message 1

  

From: Bank of Saint Lucia <supports@bankofsaintlucia.com>

To: 

Sent: Tuesday, August 27, 2013 9:32 AM

Subject: Important Notice

  

Dear Customer

  

We have placed a temporal suspension on your account, due to failure to comply with some security terms.

  

We urge you to confirm your account details to enable us to verify you.

  

Click Here to Begin

  

Customer Service

Bank of Saint Lucia

  

  

Phishing Scam - Fake Email Message 2

  

From: "Bank of Saint Lucia" 

Date: Mon, 26 Aug 2013

Subject: Important Notice

  

Dear Customer,

  

Your online banking has been temporarily suspended, due to 3 unsuccessful login attempt on your account. To uplift this suspension, Please click the option Below and enter your personal information correctly.

  

Click to RE-activate

  

Note: Please enter all information as requested because failure to do so, will lead to online banking termination.

  

Regards

Bank of Saint Lucia

 

 

Phishing Scam - Fake Email Message 3

 

 

From: Bank of Saint Lucia [mailto:note@bankofsaintlucia.lc] 

Sent: Thursday, May 09, 2013 7:36 AM

To: 

Subject: Bank Notice

 

 

 

Dear Customer,

 

We have an important message for you.

Please Click Here to Login to Complete On-Line Banking and view it.

 

Thank you for banking with us

 

Bank of Saint Lucia