ESSENTIAL DUTIES & RESPONSIBILITIES
Duties include but not limited to:
- Initiate sales calls to customers with the objective of closing the sale.
- Document all calls made and feedback received from customers.
- Refer prospects to BOSL Digital and respective Branches.
- Receive and analyze campaign lead lists and/or the information received, communicate and document reasons for rejection, identify opportunities aligned with business strategies.
- Document and report data quality deficiencies with a view to enhancing leads generated.
- Validate the contact information in conjunction with the value proposition.
- Communicate and record the customer’s decision, e.g., record non-approvals, product delivery, customer’s response time, negotiate terms and rates (when applicable), notify customer of product/service availability, register products in the system, and request customer information.
- Assess customer to confirm qualification for product or service.
- Proactively and persuasively sell products to customers.
- Manage requirements if within the area of expertise and responsibility. If not, channel requirements to the right areas or departments.
- Provide answers to the customers and update results on the system.
QUALIFICATIONS/EXPERIENCE REQUIRED
- Diploma in Banking, Business Administration, Marketing or related field.
- Minimum of five (5) years’ experience as a Customer Service Representative, Customer Relationship Officer, or Lending Officer/Customer Relationship Executive.
- Good track record for achieving sales, loans, or referrals target.
- Proficiency in Core Director Banking software.
- Basic proficiency in Microsoft Office Suite.
BEHAVIOURAL ATTRIBUTES/SKILLS
- Detail and result oriented
- Sales oriented
- Customer service focused
- Effective communication skills/Ability to communicate clearly and concisely
- Strong interpersonal skills
- Self-confident and highly motivated
- Strong persuasion skills
- Ability to use inductive and deductive reasoning skills
- A desire for continuous improvement
- Ability to maintain composure under pressure
- Ability to work independently, make sound decisions and manage multiple tasks in a proactive manner.
- Sharp, resilient and professional with the ability to think ahead and independently solve problems in a fast-paced, deadline-driven environment.
- Maintain a high level of confidentiality and integrity in carrying out assignments.
PLEASE PROVIDE CURRICULUM VITAE WITH REFERENCES BY: Friday, May 2, 2025
We encourage interested applicants to find out about our organization and our career opportunities. As an Employer of Choice we welcome your interest in becoming an essential piece.
Application letter, resumes, and certified copies of certificates can be provided via the following mediums:
Address: Application for the position of Outbound Sales Agent
Human Resource, Training & Development
Bank of Saint Lucia Limited
P.O. Box 1860, Bridge Street, Castries, Saint Lucia
Or Email: boslrecruiting@bankofsaintlucia.com with the subject Application for the position of Outbound Sales Agent