This section gives you quick and easy access to the answers to the questions we're asked most frequently. If you don't find your question here please use the Ask the Banker or the email form on the Contact Us page and we will be happy to answer your question.
What devices are compatible with Tap to Phone?
Tap to Phone works on Android smartphones with NFC.
Apple iPhones are not compatible.
Do I need a card machine or POS terminal?
No. Tap to Phone turns your Android smartphone into a payment terminal, so no physical card machine is required.
Is Tap to Phone secure?
Yes. Tap to Phone is powered by Visa and uses EMV chip technology. Transactions are encrypted and tokenized with a dynamic code and backed by Visa’s Zero Liability protection.
What types of payments can I accept?
Merchants can accept contactless payments including:
- Tap to Pay cards
- Mobile wallets
- Wearable devices
Anywhere contactless payments are supported.
What types of payments can I accept?
Merchants can accept contactless payments including:
- Tap to Pay cards
- Mobile wallets
- Wearable devices
Anywhere contactless payments are supported.
How do I get started with Tap to Phone?
Getting started is simple:
- Register your business
- Open a Business Operating Account with Bank of Saint Lucia
- Download the Tap to Phone app from the Google Play Store
- Your bank merchant representative will activate the settings
Once activated, you can begin accepting payments.
What is the My Freedom Card?
The My Freedom Card is a physical card for general purpose, government disbursement, and corporate disbursement. It will be issued as Reloadable Prepaid cards that are eligible to have additional funds loaded to the card after the initial Funding Load.
How do I get the My Freedom card?
Cardholders may visit any BOSL bank branch to obtain a BOSL Visa prepaid card. The purchaser must be a citizen or legal resident of Saint Lucia and must be 18 years or older. The purchaser must present a government-issued valid form of identification for verification of identity and age, and proof of residency. BOSL and non-BOSL customers are eligible to apply once the above criteria are met.
How do I load money onto My Freedom Card?
Loading Prepaid card is the process of topping up or adding funds or money to the card so it can be used for various purposes such as making purchases, paying bills, withdrawing cash, or accessing specific services. Funds will be loaded onto the cards via ATM, Online via MobilEarth (ME), and via batch processing for government payments.
Are there fees associated with My Freedom card?
| Fee | |
|---|---|
| Currency | XCD |
| Initial Card Purchase Fee | $20.00 |
| Card Load/Reload Fee | $2.00 |
| Transaction Fee | $2.00 |
| Replacement Card Fee (lost, stolen, damaged or expiration) | $35.00 |
| Emergency Card Replacement | $30.00 |
| ATM/POS NSF Fee | $2.00 |
| Transaction Fee (Other Banks' Atms) | $6.00 |
| Transaction Fee (Other Banks' POS Terminals | $2.00 |