This section gives you quick and easy access to the answers to the questions we're asked most frequently. If you don't find your question here please use the Ask the Banker or the email form on the Contact Us page and we will be happy to answer your question.
What can BOSLY help me with?
BOSLY can assist with:
- New Accounts
- Online & Mobile Banking
- Card Services
- Loans & Mortgages
- General Banking Questions
Can BOSLY help me open an account?
Yes. BOSLY can provide account information, eligibility requirements, and document requirements.
Can I check what documents I need?
Absolutely. Let BOSLY know which account you're interested in, and BOSLY will list the requirements.
Can BOSLY help with Online and Mobile Banking inquiries?
Yes. BOSLY can answer common questions and guide you through available self-service options.
I forgot my password. Can BOSLY help?
BOSLY can guide you through the password reset process or connect you with a representative if additional assistance is needed.
Can BOSLY help with my debit or credit card inquiries?
Yes. BOSLY can assist with common card enquiries and direct you to the appropriate support team when necessary.
My card is lost or stolen. What should I do?
Let BOSLY know immediately. BOSLY will guide you on the next steps and help you reach the right team as quickly as possible.
Can BOSLY help with loans and mortgage inquiries?
Yes. BOSLY can provide information on our lending products and connect you with a specialist when needed.
Can I speak with a live agent?
Of course. If BOSLY can't resolve your query, or if you'd prefer to speak with someone, BOSLY will connect you with a representative.
What if all agents are busy?
BOSLY will place your request in the queue and connect you with the next available representative.